Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sanjay Kumar

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I think that a lot of companies are still amazingly price sensitive.
- Sanjay Kumar
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Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
- Sanjay Kumar

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process. Sanjay Kumar

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
Sanjay Kumar