Do an evening review at the end of the day to reflect on what went well and what youd do differently next time.
Marilyn Suttle
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Thank your customer for complaining and mean it. Most will never bother to complain. Theyll just walk away.
- Marilyn Suttle -
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If you take the approach of earning your customers business every day and treating them well theyre less likely to try someone else.
- Marilyn Suttle -