Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
Sanjay Kumar
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Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
- Sanjay Kumar -
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One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
- Sanjay Kumar