Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.
Sanjay Kumar
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Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.
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Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality.
- Sanjay Kumar