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What is Southwest Airlines Cancellation Policy? You can cancel without penalties up to 10 minutes before departure. This generous policy includes all fare types. Refundable fares are returned as cash, while non-refundable tickets are converted into flight credits. You can cancel online, by app, or by contacting customer service. Southwest does not charge change or cancellation fees, making it ideal for uncertain travel. Travel credits are valid for 12 months. This no-fuss cancellation process reflects the airline’s commitment to passenger satisfaction and flexibility. Be aware of the type of fare you purchase to understand how cancellations and refunds apply.