Beyond Satisfaction: Understanding and Exceeding Customer Expectations

Sudhir Kumar E S

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Children's History Religion & Spirituality Business

BIOGRAPHY
Sudhir Kumar E S, known by his pen name Sudhir Neerattupuram, is a distinguished writer from Kerala, India, who has made significant contributions to journalism, publication, and literature over the past 30 years. He has held various roles, including Editor, Journalist, and Graphic Designer across prominent newspapers and magazines. As a Nationalist writer and activist, he has authored six books and five eBooks available on Amazon Kindle. His numerous published articles that arouse thought and discussion on socio-political issues. His thought-provoking articles challenge anti-Hindutva narratives in today's pseudo-secular landscape. Sudhir is also the founder of online news magazines and e-commerce platforms, and he continues to contribute essays, interviews, criticisms, children's stories, and screenplays. He holds a Bachelor's Degree in Economics and a Diploma in Traditional Architecture from Mahatma Gandhi University, he combines his academic background with a passion for writing. Currently, he working in a multinational company in New Delhi as a Document Controller while continuing to engage readers with his critical perspectives on contemporary issues.